Phone: 07887776590    
​Email: natalie@knightwoodmassage.co.uk

Update 9th February 2022

There is no longer a mandatory request that our clients wear masks for their treatment, we will leave it to a personal choice. As before Natalie will also be wearing full PPE along with our other hygiene practices as detailed on our Covid page.  Should we visit your home for a mobile massage treatment please ensure this is a well ventilated area for the reasons outlined above.
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Covid-19

As we reopen in a Covid-19 world, it is paramount that we put customer safety, and that of our Massage therapist first and foremost to every treatment. This ensures you feel confident in receiving a massage and the experience is relaxing for all involved. Below we have detailed how we ensure you enjoy your treatment in a Covid-19 secure environment

PPE

For the time being, your Massage Therapist will be wearing full PPE throughout your session. This includes face shield or goggles, and a face mask. I am triple jabbed and I will carry hand sanitiser to maintain hygiene and thoroughly wipe down hard surfaces with antibacterial wipes before and after treatments. 

Location

For now, we are offering 2 locations. It is your choice as to which you would prefer, you are very welcome to visit Natalie at our private treatment room in Chandlers Ford, or we can come to you if you are within reasonable travel distance

Treatment Room

We are delighted to be able to offer you a Treatment room at our home in Chandlers Ford. This is a private room at the rear of our house. The room comes with it's own separate access via the garden so you can enter from the driveway directly into the room without walking through any other part of the house or touching any surfaces or door handles. The floor is tiled and this setup allows us to run a thorough deep clean between appointments. The room itself has 2 skylights as well as large double doors to a patio area which we can leave open to better enable respiratory ventilation. We provide heated blankets and large luxurious towels to ensure you feel warm and comfortable throughout your treatment. Hand Sanitiser will be provided in the room.
Please see below for our address and how to find us, there is ample off road parking outside.

38, Park Road
Chandlers Ford
Hants
SO532EP
​

Home Visit

As before, we are able to offer a home visit to your house should you prefer. We only ask that you adhere to a small list of requirements to ensure that this is a safe environment for the treatment to take place.

• Please ventilate the treatment space before I arrive, by opening a window or door
• Please ensure other members of your household are in another area of the building
• Please wash your hands or use hand sanitiser when I arrive
• Please pay by card, or bank transfer where possible. We accept contactless payments.

Therapist Hygiene Protocols

As always we continue to maintain excellent standards of hygiene throughout. To clarify please find below our commitments to maintaining that standard to ensure everyone involved in a treatment is at minimal risk
I will always...

• Wash my hands or use hand sanitiser before the treatment
• Follow guidelines on the use of personal protective equipment (PPE)
• Provide each client with their own set of towels, couch cover, pillow case etc. After each treatment these will be placed directly into a plastic bag and washed as soon as possible at 60 Degrees.
• Disinfect non porous materials e.g massage couch and bolsters
• Replace any disposable materials
• Change my tunic if needed

Cancellations

In this current climate, cancellations can happen more frequently. We will insist you contact us as soon as possible should you develop any symptoms of COVID-19 and will be asking this question directly before your treatment.

Hours of Operation

Below you'll find temporary hours of operation.

Please bear in mind that although I always do my best to accommodate you in your chosen time slot, I can get booked up very quickly so it's always best to plan in advance. The time slots show the very latest I can work so for example a 9pm finish means I have to finish the massage at this time.

• ​Monday                9am - 6pm
• ​Tuesday               1pm - 9pm
• ​Wednesday         9am -​ 9pm
• ​Thursday            12pm - 9pm
• Friday                   9am - 5pm
• Saturday             10am - 1pm
• ​Sunday                CLOSED

FAQ

Have are some of the most frequently asked questions about how treatments will resume, if there is anything you don't find here that you want to ask, please feel free to get in touch

Do I need to wear any kind of PPE (Personal protective equipment)?

This is a personal choice. Natalie will continue to wear full PPE for the time being to protect both herself and you.

Are there any restrictions on what kind of massage I can have?

No, all massages can proceed as before.

Can you perform more than one massage in a single session?

Yes, We are able to perform 2 continuous massages in one location

Can I still pay in cash?

Yes, although our preference is for bank transfer or card payment. We have a contactless card machine that we bring to your session for convenience.

I live with an isolating/vulnerable member of my household. Can I still have a treatment ?

If you or a member of your household or support bubble have symptoms of Covid-19 you must self isolate and we will defer your treatment to a later date. Should you be living with a vulnerable or shielded person, we cannot perform a home visit however, you are welcome to come to us in our treatment room

I'm pregnant, can I still have a massage?

Yes we are now offering pre and post natal massages as before.

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