Covid-19

As we reopen in a Covid-19 world, it is paramount that we put customer safety, and that of our Massage therapist first and foremost to every treatment. This ensures you feel confident in receiving a massage and the experience is relaxing for all involved. Below we have detailed how we ensure you enjoy your treatment in a Covid-19 secure environment

PPE

In line with government guidelines your Massage Therapist will be wearing full PPE throughout your session. This includes face shield or goggles, and a face mask. I will carry hand sanitiser to maintain hygiene and thoroughly wipe down hard surfaces with antibacterial wipes before and after treatments. 
From Saturday 8th August 2020 until further notice it is now law that you wear a facemask for your treatment. Please bring one to your session, and if you don't have one we can provide a disposable mask for a small surcharge of 50p We will also ask that you sanitise or wash your hands before and after the session

Location

For now, we are offering 2 locations. It is your choice as to which you would prefer, you are very welcome to visit Natalie at our private treatment room in Chandlers Ford, or we can come to you if you are within reasonable travel distance

Treatment Room

We are delighted to be able to offer you a Treatment room at our home in Chandlers Ford. This is a private room at the rear of our house. The room comes with it's own separate access via the garden so you can enter from the driveway directly into the room without walking through any other part of the house or touching any surfaces or door handles. The room itself will be stripped of all furnishings beyond a sofa which we cover with a sheet that is changed between clients and the massage couch itself. The floor is tiled and this basic setup allows us to run a thorough deep clean between appointments. The room itself has 2 skylights as well as large double doors to a patio area which we can leave open to better enable respiratory ventilation. We provide heated blankets and large luxurious towels to ensure you feel warm and comfortable throughout your treatment. Hand Sanitiser will be provided in the room.
Please see below for our address and how to find us, there is ample off road parking outside.

38, Park Road
Chandlers Ford
Hants
SO532EP
​

Home Visit

As before, we are able to offer a home visit to your house should you prefer. We only ask that you adhere to a small list of requirements to ensure that this is a safe environment for the treatment to take place.

• Please ventilate the treatment space before I arrive, by opening a window or door
• Please ensure other members of your household are in another area of the building
• Please wash your hands or use hand sanitiser when I arrive
• Please pay by card, or bank transfer where possible. We accept contactless payments.

Therapist Hygiene Protocols

As always we continue to maintain excellent standards of hygiene throughout. To clarify please find below our commitments to maintaining that standard to ensure everyone involved in a treatment is at minimal risk
I will always...

• Wash my hands or use hand sanitiser before the treatment
• Follow guidelines on the use of personal protective equipment (PPE)
• Provide each client with their own set of towels, couch cover, pillow case etc. After each treatment these will be placed directly into a plastic bag and washed as soon as possible at 60 Degrees.
• Disinfect non porous materials e.g massage couch and bolsters
• Replace any disposable materials
• Change my tunic if needed
• Wear durable disposable gloves when cleaning equipment
• Maintain social distancing before and after the treatment

Cancellations

In this current climate, cancellations can happen more frequently. We will insist you contact us as soon as possible should you develop any symptoms of COVID-19 and will be asking this question directly before your treatment.

Hours of Operation

Below you'll find temporary hours of operation.

Please bear in mind that although I always do my best to accommodate you in your chosen time slot, I can get booked up very quickly so it's always best to plan in advance. The time slots show the very latest I can work so for example a 9pm finish means I have to finish the massage at this time.

• ​Monday                9am - 6pm
• ​Tuesday               9am - 9pm
• ​Wednesday         9am -​ 9pm
• ​Thursday             9am - 9pm
• Friday                   9am - 5pm
• Saturday             10am - 1pm
• ​Sunday                CLOSED

FAQ

Have are some of the most frequently asked questions about how treatments will resume, if there is anything you don't find here that you want to ask, please feel free to get in touch

Do I need to wear any kind of PPE (Personal protective equipment)?

As of 8th August 2020 it is now law to wear a facemask for your treatment in line with new government guidelines. Please bring a suitable face covering to your treatment, if you don't have one we can provide a disposable mask for you at a small surcharge of 50p.

Are there any restrictions on what kind of massage I can have?

We are currently unable to offer pregnancy massage due to the nature of the virus, however all other treatments are available. We offer a one hour or 90 minute session. For now we cannot offer the following:-

• Pregnancy Massage

Can you perform more than one massage in a single session?

We are able to perform 2 continuous massages in one location provided both participants are living within the same household or bubble.

Can I still pay in cash?

Yes, although our preference is for bank transfer or card payment. We have a contactless card machine that we bring to your session for convenience.

I live with an isolating/vulnerable member of my household. Can I still have a treatment ?

If you or a member of your household or support bubble have symptoms of Covid-19 you must self isolate and we will defer your treatment to a later date. Should you be living with a vulnerable or shielded person, we cannot perform a home visit however, you are welcome to come to us in our treatment room

I am currently shielded, can I have a massage treatment?

Unfortunately, due to the exposure risk if you have been identified as shielded we cannot offer treatments to you at this time, Hopefully that will change in the near future when the government advises it is safe to do so

I'm pregnant, can I still have a massage?

Unfortunately, at this time we feel it is safer not to offer massages to pregnant clients. Hopefully this will change soon. We are still able to offer a post natal massage.

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